Home Delivery Network (HDNL) Complaints

HDNL has to be the worst delivery company I have ever come across. A few years ago I came home to find a package had been tossed over my gate and left all day in the rain, and I blogged about this on my website (as I tend to do). Since then the blog has received thousands of comments from customers who have had similar experiences, and hundreds of comments from HDNL drivers who seem intent on abusing their customers and myself.

I wonder if this company cares what its employees do online and how they represent their company. Rebranding to YODEL isn’t going to save them.

I had these wazzocks deliver my new pc monitor. £220 worth of it from Amazon. Rather than leave a note or leave it with neighbours, they opened the side gate, and left it on the side step. And left the gate open. At 1pm, when i don;t get home til 5.30. Brilliant. Luckily it was there when i got home, but thats testament to the quality of the neighbourhood, not their work.

If anyone who has complaints about Yodel / HDNL uses Twitter please feel free to contact us on Twitter on either of the above names. We’d love to hear from you, especially any current/ex members of staff who work there. We’d love to ask you some questions…

Mods, sorry if this post is out of order. No offence intended. Please delete if you wish or check out our RTs on twitter if wanted to use them in some way. Thx

I have had deliveries from Home Delivery Network (now ‘Yodel’) twice now. I say ‘deliveries’, but on the first one I had to walk several miles to an industrial estate to collect it, as they don’t deliver on Saturdays, and I can’t take time off work at a moment’s notice.

The second instance (today) is the same. There is a website and an automated phone service, but again delivery is on their terms and their times, which are unacceptable to me. The customer services who were sending my parcel claim there is nothing they can do. So in 15 days’ time my parcel will be returned to sender, and I’ll be out of pocket for delivery charges for an item I have never received. Scandalous.

What a complete bunch of uless people .
I had the parcle number .
all i wanted to do is change the address to my work one but no the would not do that simple thing . these have to be the worst courrier company out there.
AVOID THEM LIKE THE PLAGUE.

Yes I have a complaint about HDNL, but not about my parcel delivery. I am an ex employee of HDNL. I put a vast amount of my working life into that company and it changed beyond all recognition {and none of it for the better}. Things got so bad as regards working conditions that it got to the point where the first job that came along I took it and left, foregoing any redundancy I may have been entitled to {much to my anger}.
The top management don’t appear to have any idea how to run this company and the depot management just tow the line. They just seem to stumble from one disaster to another. They spend millions on things that don’t work and next to nothing on things that do. It’s only the sheer hard work and determination of the loyal staff that’s keeping this company afloat. At one time it was the best and most rewarding job I have ever had, but now as it stands I wouldn’t go back there if my life depended on it {but I wouldn’t say no to some belated redundo} With the right leadership this company could be the company it once was, as it is morale was very low when I left and things have gone down hill since then so imagine what it’s like working there now.

As usual waited in for delivery, only to find in the evening on tracked item,they claim there was no access,this is the usual rubbish they come up with when they had no intention to deliver in the first place,no card left as usual,i dont use them,but others tend to as they are cheaper than competitors. I wish someone would tell everybody,DONT USE YODEL/HDML,use somebody decent like dhl,ups etc

Continuation of comment 12.
They did not deliver the following day as arranged neither was I phoned. I phoned them the following morning – they asked for my phone number again. I did not get any satisfactory feedback as to why delivery hadn’t been made as previously arranged – all I was told was they would look into it. They finally delivered the same day, how the driver made it to my door on this occasion is a wonder.

Waited in all day, 7am to 7pm for a re-delivery from HDN. What a surprise – it hasn’t turned up! Complete and utter waste of time.

What a useless company! My address is difficult to find and sat nav does not bring you directly to it. For that reason, I gave my phone number for HDNL to contact me if they had a problem finding my house. Well, you would have thought that was simple. It turns out that not only do they not supply their drivers with mobiles ( serious safety issues with that I think ) but they at the warehouse are unable to contact customers direct. Why any company would use their services is beyond me. I STILL have not received my parcel. It has been in & out of the warehouse for delivery 3 times at least.

I am an Amazon Prime customer and was expecting a parcel to be delivered yesterday (3 October). It was picked by HDNL on Sunday but then spent over 24 hours apparently sitting in their depot in Omagh, Co. Tyrone (So much for the next day delivery Amazon will have been billed for). It arrived in the early hours of this morning and was put on a van for delivery this morning. Only to be returned to the depot at 19.05 this evening (HDNL’s website boasts that they deliver until 9pm). No evidence that they have even tried to deliver it. This isn’t my first bad experience with these idiots and its now getting to the stage where Amazon is going to lose my business.

Bought a side by side fridge freezer from Best Buy (no problem with Best Buy) However it was delivered by HDNL who sent 2 of the most incompetent people to deliver. First they were meant to phone before delivering, just by chance I went by the house it was being delivered to & they were there. Tried to fob me off saying I had no signal on my phone (no missed calls or message left!) Were adament it wouldn’t go into property even though the previous owners had the same one. I will admit you have to go down 2 steps to get into house but its not too difficult. Explained the doors would need to come off, they didn’t have any tools (I didn’t either as I had only taken ownership of house day before) So I went to get the tools needed. When I returned they stated they had spoken to someone & it was a complicated job & basically they didn’t want to do it, not only that they had taken all the packaging off the item & was dragging & scrapping it along my driveway. There was also dents in the item so I refused delivery.

They made me call Best Buy to rearrange another one, whilst hinting to take a weekend slot as they don’t deliver weekends. I chose the weekday slot, my dad said he would be there to receive it as I was working. He also looked up how to take the doors off (very simple job). Comes to delivery day and get a sarcastic call from the same delivery guy just before delivery saying they would have the same problem as the week before & basically they didn’t want to deliver until I told them my dad would take it in the property, even though it was their jobs.

My dad & uncle got the doors off & into house with no problem, whole thing was in & installed in less then 30 minutes. HDNL very craftely took away the survey about them that was on the delivery note, now I wonder why that is!!

Have had the misfortune to have 3 recent parcels ‘delivered’ by HDNL/Yodel. In all cases, I was in when they made their delivery (fortunately). The first delivery was made on a Saturday by white van man who sped down our culdersac and then left the parcel on the doorstep, having failed to knock or ring the bell. The second delivery was again left on the front step although clear instructions had been left as to where to leave it if we were out. The final problem delivery was apparently made on Saturday. This time they surpassed themselves as they said they left the parcel in our outbuilding. No they didn’t and we don’t have an outbuilding anyway. Now tracked it down. We live at No11 and these plonkers left the parcel at No5!

I bought items from Amazon. Estimated delivery – next day – 4 days later and no parcel. I looked on the parcel tracking and it showed that the parcel had got to the HDNL depot in Maidstone and had been there for 3 days. I phoned amazon. They stated that they would stop the parcel and get it returned to them They would send another one which would arrive next day i.e today !! am not holding my breath though.
When I went back to the tracking page it now stated that it had been sent out on the van and that they had attempted to deliver the parcel This is absolute rubbish as I was home all day. The company has blatently lied to Amazon as presumably they dont want to lose such a big account. Why dont thses big companies wise up and just kick them in to touch.

to carry on from compliant 28. This was the response I had expected from this young lad on the phone. I asked him to make sure it was sent back that day. It is now the 1st December and I have just looked at the tracking and to my amazement it is still sat in the depot WHAT A SURPRISE. I am waiting for this to be put back onto my credit account so I can order something for my Grandson When that will be I don’t know. No wonder they are being made redundant in July half of them deserve it. They are bone idle and do not care about us who are paying to keep them in a job. MANAGEMENT PULL YOUR FINGER OUT YOUR BACKSIDES AND GET THIS COMPANY SORTED IT IS CHRISTMAS AND YOUR COMPANY ARE NOT DOING MUCH TO KEEP US CUSTOMERS HAPPY.

Sent PS3 off for repair on 24/11/11. It was repaired and sent back to me to be delivered by 28/11/11. Well….still no PS3. I have called their ‘customer service’ everyday this week.
Mon-told I would get it by Tuesday
Tue- told it was transferred to Gateshead depot!!? Why? Im in Croydon?!!
Wed- told I would recieve by thursday evening
Thurs – No delivery attempt made. No card etc. Parcel returned to depot!?
Fri – Phoned in the morning, was told its with a new driver who delivers from 9-5 and I should recieve it shortly. I called again at lunchtime and got a different agent. She told me that it hadnt even left the depot yet!! So now you got call agents who dont know how to lie properly……anyway still awaiting my parcel.

I have never had anything like this happen to me. It beggars belief they still exist. Scooby Doo could do a better job!

Paid extra for next day delivery from Asda yesterday. Home Delivery Network claimed that they delivered my parcel at 7:45pm and left a card saying that it was being returned to the depot as there was no answer. Unbeknownst to them, I was on the phone to Asda complaining at exactly the same time they state they tried to deliver. They have managed to leave the reason column blank when I track the parcel, so that I couldn’t see their excuse, but Asda told me. HDNL are a bunch of cowboys. They are blatant liars and I hope to God that companies stop using them. They are bloody useless, lying little toe rags.

Totally agree with all above.I had a parcel to be collected it was arranged for Tues 6th dec between 7 and 7. waited in all day finally got sick and rang customer service,they said driver had called that morn.what a load of rubbish as I never left the house and there is an intercom at entrance door,however they said would re collect wed.waited in again no show.rang up again collection had not been confirmed from depot so a manager told me would be collected thurs.Guess what I rang up again (phone bill mounting up) told collection had been cancelled as I was out tues.Rang up supplier Ideal world shopping they got on to it and who should turn up at 6.30
but a driver to collect parcel.Had a rant at him but he did’nt understand a word I said.So that closes that chapter.What a crap outfit.

Oh my god!!!!!!!! For 4 days now ive tried to contact hdnl, after being yold every time i call by an aotomated system that its a ten min wait i still stayed on the phone only yo be cut off after 13 mins by the advisor!!!!! This is discusting and i still havnt recieved my parcel!!!!!! This company are awfull and the advisirs need re training on how U should not disconnect a call for your smusement!!!!! Im fuming!!!!!! I will be asking for a refund on my calls!!!!!!!

6 days my parcel shows as being in their warehouse,i phoned and have been cut off,or just left waiting at 10p a minute, contacted Amazon who are sending another item by royal mail. Yodel can go well yodel.

Ordered a HP laptop from littlewoods on 22nd December & on 23rd tracking said received at Wembly depot than at 09:38 loaded onto wembly van. I was waiting for it whole day but it never came. at 19:38 tracking status updated to ”unable to deliver, not attempted”.

Than after xmas hoildays on 29th december it said loaded onto wembly van. I was at home whole day keeping an eye on door so that i dont miss the courier. No courier came.

To my surprise at 21:00 tracking system updated to
” Parcel Delivered at 17:59 Wembley Depot”.

I called littlewoods immediately and told them that i have not received my laptop but ur order status showing its been delievered. i told the lady that i was at home and no delivery was made.

Littlewoods have passed it to their investigation team & they gave me no time frame that how long will it take them to investigate.

rang them today 30th but still under investigation.

Can anyone please help me what to do now??????????

Littlewoods have not given me any courier details?.

plz do reply if anyone of you have gone through this and wht was the outcome and how long did it take u to resolve the issue?

We ordered from Amazon and found that our item was dispatched and for their part Amazon did an excellent job. However when it came to making the delivery HDNL claimed we were not in on their tracking system. Unfortunately they made the mistake of doing this with a building with a 24H porter service and also at the time that I was in the porters lodge looking to see if our parcel had been delivered. This appears to be another example of a company claiming there was no one home to finish a little earlier.

I have tried speaking to the HDNL and they are not very keen to pass any comment as to why this has happened and despite the fact all of their staff were very polite nobody could be bothered to investigate and or provide any solution. Unfortunately as consumers we have no choice but to mention are dissatisfaction to company that sold us the goods.

Ordered 2 dvds on a Saturday with next day delivery. I expected to get them on the Monday. Stayed in all day with no show by HDNL. Looked at their tracker website and saw that the dvds had been loaded into a van at 10am, then taken back to the Bristol depot at 5:30pm. On Tuesday, the exact same thing happened again.

Absolutely bloody useless.

ive been waitin all day excited about gettin new tele when i check the order at 10 pm and aperantly i missed him he left card with me was he invisible was the card ivisible who knows now i goto wait till next week should have been here today but no they coldnt even be arsed to come close to my house what a way to run a companmy was so excited and am now so annoyed with such a crap company home delivery network are

I was waiting on a delivery. Using the catalogue company’s tracking system, it said that the delivery company – Yodel – had tried to deliver it but couldn’t so left a calling card. No calling card was left which meant I couldn’t rearrange a delivery as I had no delivery number. Phoned Yodel to try and rearrange the delivery but they had no record of my details! Useless! Useless! Useless! The catalogue were fantastic tho and have now sorted the matter.

phoned hnk ( yodel ) sat 21st was now told by customer services that the driver could not gain access which is an absolute lie, i was home all day and porch and front door open. no card was left, and i was then told that the parcel had not been received back at the depot and an investgation would have to conducted, this does not help as to where my parcel is. disgusting service.

Glad to oblige, here goes, everybody make the most of them.

These E.mail addresses should provoke a response as they literally get you into the heart of HDNL….

First… Richard.Wells@yodel.co.uk

and/or.. Sarah.Barnes@yodel.co.uk

Good luck.

i use amazon quite a lot, and most of the deliveries are done by HDNL, i have read a lot of complaints, and i never had a huge problem with them, i always chat and joke with the regular driver who delivers to where i work, have had a few come late. but as of now am so peed off its unbelievable, i ordered a camera from amazon (31/5/12) as a prime member get 1 day delivery so should come on friday (1/6/12) so you would think, so at work i’m waiting for this camera as i really needed it for a paid project thats due on Monday (3/6/12) nothing came when i finished so i thought ok it’ll come at night as where i work is manned 24 hours. came in the morning was their a package waiting for me? nope. so im checking the tracker, and all it says is in transit, what makes no sense is i work in Feltham. and checked and it said it had been sent to the chessington office then out for delivery, now why has it taking this long? isnt like feltham is in scotland or kent, not even that far from chessington, i dont expect it to come today (though i am hoping) but now if it doesnt i have to wait an extra three days because of the 2 day bank holiday. apparently their customer servies closes at 13:00 on saturdays no email address. according to their website they are a reliable company ha don’t make me laugh. no email address what kind of reputable company doesnt have a email address. it is stupid. its the 21st century expect more from a big courier company, i dont understand why Amazon use them as i know they have had loads of complaints, know its probably cheaper. but amazon should be more worried about quality not caah

Dont use them, I have complained to Amazon and put it in writing I hope they lose the contract. Ordered goods sunday 24th June, the goods were received at the Stockton Depot on Sunday evening at 11.34 pm, they were then sent to the incorrect delivery facility Droitwich, received on Monday 25th June at 5.34 am. where they sat for more than 24 hours they were not despatched to the correct delivery facility until Tuesday 26th June at 2.13pm, however they were again receive at Droitwich on Wednesday 27th June at 5.03 pm again more than 24hours later. Where I presume it will sit for another 24 hours until it is despatched to the correct facility which I have been informed by the very unhelpful customer services is Warrington, where it will sit for another 24 hours before being dispatched to me. so I presume it will arrive on Saturday, when our offices are closed so I wil be unable to receive it so will have to rearrange for Monday when it will be over a week to make an overnight delivery. I tried to call the customer services all day Tuesday when I had to hold for 10 mins each time, eventually getting through after holding for 30 mins. Worked it out have been on hold for over 2 hours I have tried again all day today unsuccessfuly, when I did speak to an advisor I was told that there was nothing she could do and that it would be despatched when it was received at the correct facility. Appauling

received a yodel card through the door. rang them to find out why. after 17 minute wait at 10p@minute was told that the driver had put the note through the wrong door. when i asked who would pay for the telephone call was told to email a request to them and to make sure the email address was in capitals?? have tried – doubful of a response.

Absolutely FUMING!

Scheduled a pick for 8th July, waited in ALL DAY and two Polish guys turned up at 4.30pm, didnt ask for my signature even though i offered it to say they had collected it, instead they gave me a tiny sticker with my address on it saying ‘thats your receipt’ ok weird.

So the contents of this parcel took me ages to save up and purchase to send to my other half in prison. he was excited to receive it, as was i to send it. but have a look see:

We have received the request to collect your parcel (CALL CENTRE) 8th Jul 2012 00:00
The parcel has been received into depot (READING DEPOT) 9th Jul 2012 10:25

THEY CAME IN THE EVENING!!! HOW CAN IT HAVE POSSIBLY BEEN RECEIVED AT 10:25AM??????

The parcel has been collected (READING VAN) 9th Jul 2012 11:36
The parcel has been despatched from depot (READING DEPOT) 9th Jul 2012 20:27
The parcel has been sorted at our hub (DROITWICH) 10th Jul 2012 15:04
The parcel has been received into depot (BRISTOL DEPOT) 11th Jul 2012 00:54
The parcel has been loaded on to the drivers van (BRISTOL VAN) 11th Jul 2012 06:49
The parcel has been delivered (CUSTOMER) 11th Jul 2012 10:33

It says delivered…it ruddy well hasnt been! phone calls to the prison have confirmed that no parcel was received with my partners name on. When i called Yodel i was told it was signed ‘PRSN’ wtf??? The Security Governor of the prison has told me that ALL parcels are signed for in a particular way, and that certainly wasnt how they do it – it is done like this due to ownership of items (maybe Yodel should take that on board)

So looks like the driver has stolen my parcel – you would think they would be a bit more sensible and not steal from an address destination that cannot be called a liar – HMP! and they have CCTV, so lets see how the Yodel scumbags get out of this one eh? ahh yes, the ‘we need to interview the driver to find out what happened’..well its clear isnt it? he scanned it as delivered, its not there…hes had it away! ‘well no its not that easy, it could be a miss scan’ YOU HAVE GOT TO BE KIDDING ME!!!! why have sodding online tracking then if you employ morons who cannot even scan a few parcels??????????

I for one cannot afford to replace the items I painstakingly saved for, I have one VERY angry fella who wants answers…and what do we have in reality? a shitty delivery company who take forever to investigate, and who try to evade giving any sort of contact details…

Looks like the driver will be joining my partner in prison…I for one will not let this go…next stop Police to get the person responsible arrested! and small claims courts for compensation, Watchdog just for shits n giggles and oh lets see who else…Trading Standards??? – ahh go on then, im in the mood for war!

GRRR!!

Don’t trust Yodel !!!….

Ordered a washing machine 0n the 10th July on a 3 day special order for £30.00 extra from Littlewoods, still waiting for delivery on the 18th July, they now say we should get it on the 19th, then they tell us that it will most likely be on the 20th, we are not holding our breath as we no longer have any faith with Yodel.. They are one big joke and dont deserve to be trusted with any deliveries.. Also this week on 2 separate dates we was tracking our Littlewoods orders on line and noticed that our items had been delivered with signature over 2 hours before we actualy had them delivered by the driver, no wonder things go missing, sack Yodel and employ a company that knows what they are doing…..

what a joke company, cant get through by number given, when you do they say they will call once they speak to the driver. Two days later nothing and cant get through again. The parcel was tracked from scotland to the mitcham depot,they say it was signed for by “ROBERTS” at 11.55am at the door but no one was in, i was at work the other half was at a doctors appointment.So as far as Yodel are concerned they have done their job. My advice is “AVOID AVOID AVOID”

Expecting phone upgrade from Virgin, so got a email from them to say Yedel would deliver yesterday between 7.00-21.00….. well someone in all day. at midnight last night checked tracking to fine my package arrived at Southampton depot at 5am and sat there until 21.43 when they decided to return to sender. Phoned depot this morning..on hold for 2 min on 0844 number before a decided to find regional number which was answered on 2nd ring. Lady there when to find out and confirm that package never left the depot yesterday. I have not paid for this delivery so have given to problem back to Virgin Mobile to deal with. I wait ……

I ordered from a company called Dunelm Mill. Ordered some pillows for my kids who are 4&5. Not cheap pillows, but order worth £70. My order was despatched on the 3/8/12 and it is the 10/8/12 today and despite several calls to yodel/hdnl my pillows still have not arrived. they say their driver cannot find my property despite me leaving clear directions with hdnl/yodel…everyone at hdnl/yodel are a bunch of incompetent idiots…from upper management down to the idiots who deliver…..why is it that Royal Mail and Parcel Force, UPS and DHL can easily find my property and hdnl/yodel cannot???????that is beyond me!!!!!
All I can say is that I will not order from any supplier that uses hdnl/yodel as their delivery company…I am disgusted and appalled by their service and incompetence.

I ordered 2 items off Amazon and HDNL were the delivery people, well i can tell you they are the worst delivery company in this country! I waited in all day on 24/8 as i have prime with Amazon and my package did not come. I tracked my package on Amazon and it said that they came to my house no one in and card left… well that was a big lie no card left at my address my children and husband was out side til 8pm and no one approached our door. I called HDNL to complain but was on hold for 10mins Hate this company if you order goods and find out it is them to deliver **** dont bother with the order *** it wont get to you

I placed an order for my package.
I veiwed the tracking and apparently it was delivered and left on my porch. The one problem is. I dont have a porch… This has made it very hard to find when the delivery driver didnt knock on the door (I was home all day) and dropped it at a random persons house and didnt even drop a card saying where they had left it. Now i have to find which “front porch” it was and get my god damn delivery. Tragic company….

So the CEO Jonathan Smith is leaving Yodel, can’t say I’m suprised. Yodel {HDNL} was a train crash BEFORE he took it over and from what I can glean from these type of sites and talking to Yodel staff {past and present} he didn’t make much of an impact regarding making the business better for it’s staff, contractors and thier customers, so I don’t think he will be missed. Dick Stead says they are looking for a replacement CEO, and funnily enough I’m looking for a new job. I wouldn’t mind giving it a go after all I do have some knowledge of the parcel game, and I’m certain I couldn’t make things any worse.
Either way lets hope whoever the new CEO is {the name Paul Daniels springs to mind} they can manage to turn Yodels fortunes around, if they can manage that feat they will deserve not only thier salary buy a big fat bonus.

I stopped ordering from Amazon and cancelled my prime subscription as we did not once get the items delivered on time. In one occasion the driver showed up nearly at 10pm a day after the parcel was supposed to be delivered.
On a separate occasion the goods had to be returned three times due to the item being dented (looked like it had the living daylight kicked out if it). At the end I had to ask for a refund and cancel the order.

I then moved to Tesco direct only to find out afterwards that the deliveries are being carried out by Yodel (former HDNL).

When I purchase online now, I am having to search the web for items provided by companies that do not use HDNL for their delivery!

Home Delivery Network/yodel
yodel address and phone number i got threw to a human anyone chasing them up use this number

Unit D15/Larkfield Trading Est/New Hythe La, Aylesford ME20 6SW

01622 715785 ‎

Looks like they’ve found a new sacrificial lamb then when things continue to go wrong {which they will} I cannot for the life of me understand what’s going on there, moreover I can’t understand why YODEL is still in business as they don’t seem to be making any attempt to stem the flow of complaints.
My offer of help is still on the table should you require someone to tell it like it is and help put things to rights.

I placed an order with Amazon because I pay to be a prime member i’m supposed to have next day delivery.I had an email to say my order had been despatched with HDNL.I waited in all day and when nothing arrived I checked the tracking it said they tried to deliver but couldn’t so they left a note..Well I knew for a fact they hadn’t so I got in touch with them they told who the driver was and gave me their telephone number I phoned them and I was spoken to like something you crape off the bottom of your shoe.I complained to HDNL about it and they said they would look into it.I had my order a week later no apology or anything.I have to say Amazon were pretty good and extended my prime membership but once it’s up I won’t be renewing at least until they get rid of HDNL or Yodel as they are now known.

I have been given to understand that Yodel is on a recruitment drive employing self employed couriers to help deliver thier parcels. Whilst I am in no way saying this is a bad thing I have been informed by people in the know that Yodel {in some cases} don’t appear to be overly fussy about who they set on. In just one of the cases that has been brought to my attention, it appears that there are couriers out there being used by Yodel, that are having difficulty even coping with the English language. I’m just wondering what Yodel have to say about this and any other issues on this site. If I have been misinformed on anything I will gladly retract and apologise unreservedly. Firstly though we have to get Yodel management to come on here!!!

I’m glad im not the only one to think this company is terrible. I ordered a nail art kit (£20) from amazon a few weeks ago and according to Amazon it got dispatched 27th Dec 2012 and was due to arrive on the 2nd Jan 2013. Well its now the 7th and still no parcel. Why? Because the delivery company is HDNL!!!
I went onto their site and tracked my parcel and this came up;
Parcel received at local service centre Llanelli service centre 28th Dec 2012 07:29
Parcel out for delivery Llanelli van 28th Dec 2012 07:32
Delivery attempted, call card left Llanelli van 28th Dec 2012 17:00
This is interesting as I was in all day on the 28th and I had no one knock and nothing posted through the door! Now im a very forgiving person and sometimes people do make mistakes, so I went onto the site and requested a reschedule for my parcel for Monday.
Well guess what? Its Monday night and no parcel! Looked at tracking info page and my reschedule is not even on it! Seriously fed up now! So going to reschedule it for tomorrow and if it doesn’t turn up Im going to ask for my money back.
BTW you can’t even e-mail them with your complaints so don’t bother, you have to call them and spend ages wasting more of your money talking to some thick prat who has no idea where your parcel is!!!!!!! (sorry for the amount of exclamation marks, Im so angry!)
So in future if I order something on Amazon and I see that my parcel is being delivered by HDNL I will be canceling it and I suggest you do the same. Shame on you Amazon for using such a sh*t service!

My internet went caput and I contacted Virgin Media who said they would send out a new modem. It should take a couple of days. 3 days came and went and I heard nothing so I phoned Virgin who said that it was delivered but was refused (it went to the cafe downstairs!)So I rearranged for it to be delivered to my work address (14th Jan 13). It did not arrive,yet said on the tracking thing that it had been delivered. No one at work had signed for it or had even seen it so I tried to contact HDN/Yodel – OMG trying to get through to a human is a nightmare! After nearly an hour of trying to get in touch I managed to find a number that eventually went through to an actual human (not that there was much point) who told me what I already knew (that the parcel had been delivered)- what I had actually asked was WHO SIGNED FOR IT???????? Eventually the guy understood the question and told me the name to which I replied no one by that name works here so where was it delivered to??????? He replied that it was delivered to my home address but because I wasn’t in they left it with the cafe downstairs!!!!! The mind bloody well boggles. I then asked why the hell couldn’t they deliver it to the address I had given and he didn’t know but said I could complain to a manager and I said yes put me through to which he replied(oh you.ll love this)”I can’t put you through but I could get a manager to call you back, but they probably won’t coz they’re busy.” The thing is people say don’t use them they are crap, but I didn’t use them, Virgin did! I’m just the poor sod that gets the frustration of not getting their delivery (1.5 weeks of no internet service)and not being able to do sod all about it! Virgin Media, if you are reading this, you are crap too!

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Just wading through the spam……..
YODEL still waiting for a reply to my offer of help in getting you out of the mess your in. I have a little over three years before I retire so sorting your mess out should keep me busy for a while.

I received a delivery from Argos the other day via YODEL. Spoke to the driver about the working conditions etc at YODEL, I knew things were bad working for them but I never imagined it to be as bad as he described. He said no one smiles it’s like going back to Dickensian times as regards working conditions. What amazes me, if what he says is acurate, is how YODEL management manage to get away with it.
If your management I honestly don’t know how you sleep nights.

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The item was supposed to be delivered with the delivery date next week.
I was pleasantly surprised when I received an email saying that it would be delivered today by Yodel,and had been dispatched at 9:15am from the Gateshead depot, 5 miles away.
The email said that the delivery would be anytime up until 9pm. The item has not been delivered by midnight.
I have wasted the whole day, tracking now says that it will be delivered by 9pm tomorrow, another day staying in.
I would suggest that you do not use this courier.

Why is this company still in business? I have had the same problems as everyone else with Yodel on several occasions.. I now check when ordering with a company if they use Yodel and if they do I don`t order from them simple as that.

I am so annoyed and frustrated. I have been waiting all day for a parcel to be delivered today (1 April 2015) via Yodel. At 17:44hrs there was a call on my mobile, having answered with ‘hello’ several times the caller hung up. At 1800hrs I decided to go downstairs just to check whether the parcel had been left outside my property (as this previously been done on 2 occasions). No parcel but a card dropped advising my parcel has been left, not with my next door neighbour but across the street. Having replaced my bell door two weeks ago, it WORKS no-one rang the door bell. Why not? Subsequently, I telephoned Yodel’s number printed on their card (0800 157 7777) to try and speak to someone, anyone their voice recording advised ‘an operator will be with you shortly’ after 10 minutes of hanging on, I hung up. This is so frustrating because, my elderly mother has dementia and cannot be left not even for a short while. I simply cannot understand why they would prefer to drop a card rather than just simply ring the door bell.

Do not book with Yodel, simply put they are useless!

I have used their service several times and on nearly each occasion they have messed up. Most times, the courier doesn’t turn up for a collection and you get a text stating someone came and attempted one – bullcrap, nobody has been to my door. I rebook using their website and so the charade continues, until they eventually get it right. In the meantime I end up wasting valuable time and energy chasing them up.

Their helplines are pointless as you never get to speak to a human operator. My advice is use someone else, even if it’s dearer!

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