Halfords Complaints

my tel no 01293 612376 or 07815437287.
went to get my mot. failed fine. i went to some another person to get my car repaired. halfords not happy with the work so will not pass my mot because they did not carry out work on my car and not happy not giving busines to theme.
my mot was passed from another garage with out any problems. i am not very happy the was i was treated. i will try not use halfords going forward.
i just want people to know , do not take your car for mot when it is half price, it is not worth it. get you in for half price mot so they can get some business out of you.

Went to halfords for half price MOT. They failed due to head light alignment and i had to pay £13.99 to have both of the headlights aligned or pay the re-test fee. I paid the extra and it took them less then 3 minutes to align both headlights. I took my car in for a service and surprise surprise the garage aligned my headlights for free as it had not been done!!
HAlf price MOT is a CON. they will try and get the money from you any way they can!
I am repoting them to trading standards.

went to get mot in Halfords Tonbridge, it failed,fair enough but was told to get bits done,tyes and coil would cost more then car…then it said on paper bonnet catch broken????who did that HALFORDS and a nice dent on bonnet which they have done…..(i have photos to prove that bonnet wasnt broken and their was no dent)So DONT GO TO TONBRIDGE…wish i had listened.

1)Temperature needle ‘shot up’ to maximum Monday evening (21 August) whilst driving back from work – Portsmouth to Southampton – approx. 6.30 p.m.
2 The temperature needle dropped back down to ‘normal’ within minutes.
3)Again, the temperature needle ‘shot up’ to maximum approx. 10 minutes later – and, again, it dropped back down to ‘normal’ within minutes.
3)I drove to Bournemouth on Tuesday morning (21st August) and I had to call the ‘AA’ out before I got there – temp. warning again. And my engine was loosing power and slowing down and had no ‘power’.
4)The ‘AA’ guy recommended/approved ‘Halfords’ (Bournemouth) and told me that I was entitled to a discount as an ‘AA’ Member and that the ‘AA’ Recommended ‘Halfords’.
4)This Branch OF ‘H’ had my car for 2 Days and failed to diagnose that my Water Pump is not working and needs renewing
5)The ‘Manager’- Kurt (sic) told me twice on the phone on Tuesday 21st August that ‘Halfords’ had totally checked out my car and that there was absolutely NOTHING wrong with it.
6)I know that my Water Pump needs renewing because I picked up my car from Halfords in Bournemouth at approx. 10.30 a.m.on Thursday 23rd August, drove out of B on the A338 towards the M27, just as I got onto the M27 the temp. needle ‘shot up ‘ again and (having called the AA out for the second time in 2 days ) it is now in a garage to have the water pump renewed.
7) How did ‘Halfords'(Holdenhurst Road – Bournemouth) fail to diagnose that an overheating engine was a defective water pump (and they had my bloody car for TWO DAYS!!!!!!!)

I expect a response

Mr Eugene Devine

I took my car for an 18,000 mile service @ Halfords Stafford, telling me it would take three hours I went shopping,after an hour I received a phone call telling me the service was going well but my two front tyres needed replacing & were down to the cord,, I was quoted prices in excess of £250.00 to replace tyres whilst car was on ramp having service, needless to say I didn’t take them up on there offer,on inspection elsewhere 20,000 miles is still left on the tyres, this is a shocking tactic to scare people, poss thinking women are easy prey, I intented to use the garage in the future, no way & I will be taking this complaint further.

I BOUGHT A APOLLO OUTRIDER ON THE 23/03/2013 FOR MY SON’S BIRTHDAY FROM HALFORD IN LLANDUDNO. I BROUGHT IT BACK ON 27/04/2013 FOR A SIX WEEKS SERVICE.I BROUGHT IT IN AT 12:01 AND WAS TOLD THAT IT WOULD BE READY AT 15:00 I RETURNED AT 15:45 AND WAS TOLD THAT THE BIKE WAS READY THEY BROUGHT IT OUT TO ME THEN I NOTICED THAT THE REAR TYRE WAS PUT ON THE WRONG WAY WHEN I FIRST GOT IT ON THE 23/03/2013 AND HAD NOT BEEN FIXED. WHEN I REMARKED ON THIS THE STAFF SAID THAT IT HAD NOT BEEN DONE AND THE PERSON WHO DOSE THE SERVICE HAD GONE FOR LUNCH. I AM NOT HAPPY THAT I WAS TOLD MY SONS BIKE WAS READY WHEN IT WAS NOT. I WAS THINKING OF GETTING A BIKE FOR MY SELF AS MY IS 25 YEARS OLD BUT AFTER THIS I WILL HAVE TO THINK AGAIN.

What a waste of a Saturday afternoon. Sitting in their waiting room for two hours in the sweltering heat just to find out what I’d requested to have done wasn’t as described at all and had nothing to do with the issue I was going in for. No apology was given and I was charged for both the service which wasn’t required AND the work that needed doing which didn’t even fix the issue. I thought that I’d give them the benefit of the doubt before I went in after reading so many poor reviews, but I was wrong. I wouldn’t go within 100 yards of these scum again. Whilst I was sitting in the waiting room, every car booked in for an MOT in the time I was there ‘failed’ and I watched people fork out obscene amounts of money when it was clear that they were merely being fleeced for every penny. I know this because my car had only just been in for an MOT elsewhere and was relatively new anyway, yet they still insisted that the pointless work done to my car was a vast improvement. Please believe me when I say to avoid these people like the plague!

On the 22nd July 2013 phoned up my local Halfords store in Chelmsford Essex to ask if they sold electric aerials after being put on hold was told they did and they started in price from £24 so went to store later that day looked in aerial section no electric ones so asked member of staff who said we don’t do them he checked with another member of staff who also said straight away we don’t do them. The reason for phoning before hand is because I live 15+ miles away so thats a 30 mile round trip for nothing plus the cost of the phone call that I was put on hold for ever. What sort of way is this to run a business?
That same day went to a local car shop in maldon they didn’t have one but got one in for me to collect that same afternoon will go there in future.

This is the fourth email I am sending and no response for over two weeks. What kind of customer service is this? Email I sent is below however no response.
Can I have Return Authorisation Number for order number 0027238964 please. As I understand it, the item was delivered direct from the manufacturer. Please see your return policy below, ” Unfortunately, Halfords stores are not able to accept returns for products delivered direct from the manufacturer”

I provisionally booked an MOT online with the Camberley branch however I did not proceed with the payment as I thought I’d make a courtesy call. The lady said that there was no space. I made my way to the location and said that the system shows an availability, she went on to say that there was not enough staff and that they can’t do it, then she said that there was nothing on the system. I went on to say that all I need to do is make a payment and it would be booked but I am not willing to do that if you are unable to do it. A bit frustrating as I had a buyer for the car who was coming to collect it the next day.

Halfords you are rip off merchants I was told £284.00for a service plus other items he originally quoted £390.00 I gave them my vouchers from Tesco to the value of £170 and then he asked me for the £284 sorry madam misunderstanding very angry and broke now
you know exactly what your doing ripping people OFF
£36.00 FOR WIPERS £35.00 ANTI FREEZE PLUS OTHER OVER CHARGING NEVER AGAIN WILL I RECOMEND OR USE HALFORDS AUTOCENTER SUTTON COLFIELD BIRMINGHAM

Took my car to Halfords (Filton/Bristol) for a Half Price MOT and it failed on Hand Brakes. Funny enough I’d completely replaced the back Brake Discs/pads and the Hand Brake shoes couple of weeks prior to that.
They said if they fix it, there won’t be a charge for the retest but if I took it out they will charge half price (of the full price). To his surprise I didn’t leave my car as it was obvious they were trying to rob me during day light.
Took the car to my normal local garage and it passed with no problems what so ever!
Seems like a bunch of Con Artists to me.

Halfords Woking- where do I start?

Previously found them to be expensive with wipers for my wife’s Ford cheaper at a main dealers as were remote batteries for my Mazda!

Gave them another chance with a bike for my 5 year old, if id followed there advice he could be dead.

So one night this week I give them a last chance- headlamp bulb for my Mazda. They want £14.99 for a pair, Europarts sell the same bulb for £3.46!!! Asked for price match, Manager eventually turns up and refuses despite me having evidence of price elsewhere.

I have emailed there complaints dept and received a corporate fob off.

Don’t waste your time – go elsewhere save pounds and get decent advice.

I cannot fathom how this company is still in business

Went to halfords for some light bulbs for my car the bulbs cost 22 pounds then I had them fitted they went to the counter to pay for them and then I had to pay another 14 pound to have them fitted they did not let me no when I woz buying them the staff woz not good at all I spent 300 pound last week on Christmas presents be next time I will go to bullseye for me head lights the staff or crap

very disappointed with Halfords customer service, I have reserve a electric car 6v collection for my son through website and its was showing in stock and after putting my details they told me I can collect this item after 1hr and it will be booked until 2 jan 14 but unfortunately they said it was out of stocked I was surprise I mean now these company playing so much trick I really like to shop with them but now after this ridicules service I won’t use them again

Booked car in for MOT. Nothing apparent to be wrong, but failed on power steering pump. They gave us a quote of £270! and they wern’t able to get the part until the next day, so we decided to call different mechanics to get a second quote. We got one quote for £30! So we called Halfords up on the same day to say, we are taking the car back as we have found someone that can do it for much less. They said they had already put the part in (even tho, they said it would not be until; tomorrow). We asked them to remove the part and put the old one back in, but they said that that would make the new part a used part and that we had to pay them. Anyway, we ended up giving our card details over the phone, we had no reciept. We picked the car up later on that day and they billed us extra on new wind wipers which was unexpected and not needed for an extra £20! We complained to them, and we asked for paper work for the part and they said that they keep that information, so there was no evidence of this part being as much as we had paid. We paid and took the car home. Our next car journey the next day and we broke down. RAC took us to a local garrage in that area, mechanic said that the pump had been fitted in wrong and had messed up the entire engine. We called halford explaining what had happened but of course they said that it wasn’t there fault it was ours. The mechanic on our side of the line had to explain it to them – that it was there fault. We took it halford, and they re-fitted the pump and wanted £70 for labour. But we refused to pay. We have them no permission in the first place to even the part in or the wqind wipers, and they have only done damage to the car anyway. They are con men protected under the HALFORDS company policies.We will never use them again and are in the process of writing a letter of formal complaint to head office. We do not recomend anyone use them.

Reserved a trax bike on line and wanted halfords to put it together for me for an extra 20 quid told me it would be ready by 4 o clock next day. Went to my local halfords in chingford e4 at 5 o clock where it was reserved and it was not ready, in fact it not even been started. Told the store I would buy the bike some where else as it was guaranteed next day . Halfords has just lost a sale and a customer as it can’t keep its promises.

took 3 cars in to have safety checks to be told all 3 cars would not pass mot,
whated to charge over £3250 to do the work on the cars.
so I took cars to to an inderpend mechanic as I could not afford the prices from halford.
only to be told there was nothing wrong with the cars, only one car needed a new tyre, but the cars would pass mot, and was safe to drive, I WILL NEVER TRUST HALFORD AGAIN .. not a happy customer

Avoid at all costs.Thought we would take advantage of half price mot.How stupid are we?
We have a imported people carrier which flew through the mot for the previous owner.
Now at the almighty Halfords of Stafford this was not the case.
Mot failed on a few things and emitions.Told us they were not equiped so someone else did the mot.
Now we paid to get all faults sorted but emitions still failed.My partner took the car down again the next day.We were told it would be a all day job so went for a look about.
5 hours later when we returned our car hadnt moved.
Were to busy you need to bring it back tomorrow.
Back again then other half went to pick it up and was told we had to pay for a cleaner which they had put in without our consent.Ok fair enough,we had to do 15 miles to run it through.
Done the miles and took it back to be told it still a fail and to find another garage.
We did that and paying £40 for a nother mot it passed with flying colours grrrrrrr

I posted a complaint last night and think I may have call the useless disrespectful arranging man Ian, my apology his name is Tim.

I am so very upset and angry my new car has more problems than it went in with.

I have spent money phoning, driving down there time out of work, borrowing other people’s cars taxi and bus.

I am one very unhappy x customer and I require a response ASAP with what you are going to do about my car and the incompatance of your staff At Henly Road Coral park Cambridge.

Local Scarborough Halford’s had this time some leaflets out in distribution, right… How it ended up? First of all, they did not honour their offer in those leaflets, and second, I felt that they were vengful for I complained about this refusal to honour the deal to their Customer Service. In the end, they handed over a vehicle to me with dysfunctional brakes. Can you actually believe that!??

If you wish, you can read more here:
http://legal-cases-complaints.com/

Went to Halfords New Malden Surrey to get two headlight bulbs replaced because dressed to go out and one had blown. The h/light bulbs sit in an easy to get to cluster in my Seat next to the side light bulbs. I was charged for purchase (fine) then £6.99 for EACH bulb to popped in (6 mins total) because they were INTERNAL bulbs?? The sidelight sitting next to it was an EXTERNAL bulb apparently and would have only cost £3.99 to pop in?? NOBODY at three different Halfords stores OR Halfords main customer service could tell me what Internal and External meant in this context, only a parrot fashion “one is a headlight, and one a sidelight” – and yet happy to charge on this basis. My fault for not checking price first but assumed it would be the ‘from £3.99’ posted in the store as I don’t have more complex sealed beam units, just a straightforward bayonet type fitting. Be warned!

Took my car in for a mot failed on a front bush and a rear tyre so took car away and took it to my normal garage for a retest and get the tyre done turns out the missed they there was excessive play in the steering rack both rear spring had snapped the track rod ends had excessive play and both front bushes were gone and there war 30000 miles left in the tyre did all the work myself for under £100 rather rhan the £400+ they had quoated mehad the retest and passed first time makes me wonder how many other cars they have missed these potential dangers on that are driving round on our roads

Had my work carried out by Halfords in Oxford.
Cut the long story short. They messed my car.
The case is with the Solicitors…

Took my van in for an mot .failed. They left an oiley foot print on door card. Oil on top of door and on sill.Had to take it back to be cleaned.Never ever go there again.I used to spend a lot in store but never again.

On Saturday 10th jan 2015 I went into your eastbourne East sussex store. To purchase a child car seat. I approached a member a staff (who I found out later to be the manager of the store). He said I’m just with a customer won’t be a second. I waited he didn’t return. So I went and lined up with everyone else. When I was served it was the manager Keith Rutherford who served me. I told him what I needed he responded well I can’t fit it today I’m too short staffed. Does halfords want a sale or not.? When I told him what car it was he said you need to go to Audi. I went to mothercare just a few shops along and they were so helpful it was unbeleivable . I spoke to audi today and they said the guy in halfords does’nt know what he’ s talking about. He couldn’t wait to get me out the store. I wouldn’t recommend anyone to go to halfords for a car seat . Keith Rutherford needs to be more helpful .

Went to some new wiper blades for a Peugeot 406 (not as easy as some wipers to change), decided to pay the few pounds to get some-else to fit them as the weather was horrible, the lad sent out appeared to be nothing more than an inexperienced school boy, this turned out to be an accurate first impression as he didn’t know where to start. He went to fetch an older chap who also couldn’t do it, so I showed them how to do it. They did say to go back in and get a refund for the fitting fee but I couldn’t be bothered.

I took my Peugeot boxer motorhome into Halfords Burton on Trent for a MOT and it failed on the brake pipes front off side. I had to take it to a independent garage for replacement of said brake pipes and was told there was no corrosion or very little corrosion on the metal pipe through out to justify a failure on the MOT. It cost me 180 pound for the replacement, I have a section of the pipe marked with yellow marker, which shows little ware apart from the black paint flaking slightly. I am pissed
of with Halfords.

used to work at halfords, they are money robbing arseholes, didn’t get paid on my last month of working there..they say they offer training – a load of bull. The manager can’t even do his job. i simply hope you go bust.

I booked my car in online at Altrincham Halfords Autocentre for the 19th May. Having provided a full description of what was required, “cam belt replacement and front tyres requiring sealing to prevent air escape”, I felt I had left my car in safe hands.

How wrong was I???

After having dropped my car off at 9am on the 19th May and being told it would be completed by the end of the day I returned home only to have to call the Autocentre at 4.30pm to find out what was happening. Upon speaking to the Manager “Phillip Kay”, I was told that the car needed “a new cam belt and the tyres sealing”.
Responding with “I know what is required as I told you when I booked the car in”, I was then informed that my car hadn’t even been looked at even though it had been there for 7 hours!!!
I arrived at the Autocentre to collect my car in amazement at the fact nothing had been done. I then had to return the car on the 21st May as the tyre sealant and cam belt apparently takes 2 days to be delivered!
I cannot believe a company such as Halfords is unable to have simple parts such as a cam belt kit and tyre sealant delivered the same day.
On the 21st, I reluctantly returned my car back to the Autocentre at 9am and made it “crystal clear” I needed the car repaired by 4.30pm at the very latest. As you can imagine, by 4pm I decided to call the Autocentre only to find that my car had still not been repaired!!
I immediately went to the Autocentre to find out exactly what was going on. My car was finally released to me at 5.10pm even though it had been made clear I needed it much earlier. How it possibly takes 2 days to fit a cam belt kit and seal tyres, of which is comfortably achievable within a 4 hour period is beyond a joke.
Upon being ripped off for £594.71for the work done on my car, I had to then take it into another mechanic the following day for the cam belt to be repaired once again as the mechanic from Halfords (Babak Hashimpour) clearly had no idea what he was doing as the crank pulley had not been fitted properly making the timing belt slip and creating a banging noise whilst driving the car. After looking at the invoice given to me by Halfords, not only had the cam belt replacement not been done properly, but the car had not even been tested before I received it back.
To say I’m absolutely disgusted at the service, price and complete negligence on behalf of Halfords is an understatement to say the least.
I had to have my car repaired by the damage caused from the faulty fitting of the cam belt of which cost me another £498.26 plus £211.92 due to the fact my car was not road worthy so had to get a hire car for work over the Bank Holiday weekend.
If you require photocopies of the invoices for all the work done on my car, I will be more than happy to provide the documentation.
I feel a full refund for not only failing to repair my car, but causing further damage to it, and compensation for having to hire a car whilst my car was being repaired correctly, which amounts to £806.63 (£498.26 plus £211.92), is the minimum I deserve for such a poor service and negligence on behalf of Halfords.
I therefore feel 14 days to respond to this letter is a fair amount of time to reply with a suitable explanation and compensation agreement. If I do not receive a reply by the 19th June 2015, I will be seeking compensation via court action.
I look forward to hearing from you,
Regards
Barry Woodyatt

I was a passenger ,when my work partners car broke down. he is with the A,A,and is insured that any break down parts will be covered, the A,A diagnosed it was the alternator and they will take it to nearest Halfords as they are one of the designated mechanics that deal with the A,A,as he lives in Harlow the nearest one is Wych Elm, when the A,A man rang the branch he was told would not be able to do anything for at least a week because most of the staff were on holiday, surely any company have a holiday rotor system to cover the business hours. It is a disgrace this day and age it takes a maximum two hour job a week to get done. Absolutely appalling, returned to the stone ages

This morning 16.9.2015, my husband and I went to your outlet in Bilston, only to find that you have changed everything around, the only problem is that we are elderly people and found it very difficult to climb the stairs to find and purchase motor oil and filter, I am very saad to say that your shop is not disable or elderly friendly, you have arranged all your bikes etc on the bottom floor which for children and people who can climb stairs im afraid does not make much sense, when i complained about this i was told that if you have trouble climbing stairs the staff will get it for you, the staff will do that anyway, not one of your best ideas, oh and by the way there are also young people diabled who love to look round motor accessories so come think again please.

On the 23rd November I booked a major service on my c180 mercedes, at the autocentre in Ashford Kent.
It also needed front brake discs and a thermostat,total cost was £527.69 which I thought a little excessive,but I paid up. The following day the engine management light came on,so I took it back and they said it was because the airbox was left off when they started it, they told me they had reset it and it would be fine, the light came back on before i got out of the car park!
I went back in and they put a test on it again and said they THINK it was camshaft sensor,so I left the car over night with them, they rang next day to say it was ready for collection. Again it came back on before I got to the end of the road. ANOTHER test still said camshaft sensor,and they would order one! What did they do with it while it was with them over night??Obviously not repairing it. I asked if it was safe and ok to drive it,I was told ‘no problem it won’t do any harm’ 2 days later it failed to start while I was 35 miles from home,the green flag mechanic told me the camchain had slipped!And Halfords shoould have diagnosed a worn chain he refered to them as cowboys.
The car was transported back to Halfords where they fitted a cam chain kit and new sprockets for a total of £1750. I collected the car and all seemed well for a few days, then while driving on the M20 the car cut out and refused to restart, I had no option but to call out green flag again to be recovered back to Halfords.
The following day they phoned me and said they THINK it’s the fuel pump and started blaming poor fuel which I buy from an ESSO garage!!!
They fitted a new fuel pump and told me they wanted another £160, but unfortunatley I cant have my car back yet as they had broken something on the fuel tank!
To date the car is still with them, as they are waiting for a part.
Now I know the camchain would probably have gone anyway but why was no serious fault diagnosed on the major service? The car had been running fine untill this service since then I have broken down twice.
Also after this MAJOR service I checked the tire pressures and they were all under inflated and uneven, so they didn’t check them,what else did they not do?
This episode has so far cost me £2437 and I still do not have my car!
I am convinced they omitted to do something or damaged something on the service resulting in the 2nd breakdown and the so called failure of my fuel pump.
I feel let down and ripped off and I will never be able to trust them with my car again. I will on getting my car back,take it to an independant garage for advice and a check over.

Worst place ever. Spoken to like i was a pice of dirt asked to speak to a manager turned out he was the manager. Called up customers services didn’t seem like they wanted to know either which shows you how its run as a whole. My friend took her car there for a mot because of the special offer they said it needed £500 pounds worth of work done ( shock absorbers) took it to her michanic who said it was fine and no such work need to be done. Ask them for a quote they had to laugh at halfrauds quote. The quoted her 220
I just think they are a joke as a company will not be going to them again ever

This company is useless; please think again before getting any car service or fix.
I went Halford for front right indicator light bulb change, after waiting 50 minute, young lad turn up ask me to realise the bonnet. Young lad open the bonnet, I was standing near my car rare window attending the phone. Suddenly Lad disappeared and come back with one of his co-worker. She told me that bayonet fitting is broken and she quickly changed the other light bulb, which I did not ask for. Complain to Manager and customer service, they did not take any action.
PLEASE DO NOT USE THIS COMPANY YOU WILL REGRET IT.

Emailed twice to Halfords complaint department but no reply.
We took our car for diagnosis on Tue 1-3-2016 and were told that oxygen
sensor is faulty and will need replacing. We paid £50 for checking but
no receipt and and any diagnosis report was given to us. Part was
replaced on Wed 2-3-16 and paid by the warranty company but the faulty
part was not given back to us.
The car developed similar fault again just after 2 days. We took the car
back on Sat 5-3-2016 and appointment was made for Thu 10-3-2016. Car was
re-checked on Thu 10-3-2016 and we were told that 2nd oxygen sensor is
faulty and will need replacing. And we will be charged £50 again for
diagnosis.

There is a problem:
1. Diagnosis was not done properly or full and you missed the other
fault.
2. Repair was not done properly or the part was not replaced at all. How
do we know part was replaced? We were not shown or given any faulty part
back.
Could you please investigate this and reply to us asap.

Well well well strap up ladies and gents here is my experience with Halfords
Last year may I took out my MOT and interim service at my local Warrington centre.All in all it cost my around £600
December last year I purchased headlights from Halford.The young chap struggled without success to fit a bulb in and get it working.I was told the wiring back of the headlight was corroding and that I’d need a replacement spark plug before it would work but he assured me the replacement bulb was fitted in.Whst he did not mention was that he had damaged the loom.Thus is what holds the bulb in place.I told him that my MOT was coming up and I’ll wait till then using my fog light for the near side headlight for now
Well my MOT had come as well the discovery of the damage to the loom after the failure of my MOT.Words fail me I am completely Agast as to why I have been treated in this manner and a loyal customer who has been purchasing light bulbs kids bikes MOT etc
On the advise of this discovery I went back to the store and complained
The experience was nothing short of a mess.I spoke to two managers and they were both very unhelpful.They were adamant that it was nothing to do with them.The senior manager was the worst of the two and very rude.He did not even know the complaints process for writing in and handed me a Survey card.He confidently challenged me to consult trading standards regards the issue.Well you definitely have your wish because I have.The level of service is so unacceptable and I’m getting to the bottom of this especially for people that have been treated so shabbily and you think that’s okay well it’s not
Not thanks to the damaged caused I have taken my car elsewhere and now have a £ 260 bill to replace the whole headlight itself the extent of the damage caused.We all make mistakes and I would have appreciated someone at the time just to say I’m sorry I have made a mistake and accidentally damaged something in your car.But they didn’t they masked t and now trying to lay the blame on someone else and that’s pathetic
But here’s the catch I will get every penny I hAve spent back from Halfords and then free break pads for life or not I will NEVER be using them again.Very disappointed and shocked that Halfords could do such a thing.Oh by the way when I went into store and spoke to the so called managers if only they could play back a tape of our conversation they will know just how bad a service they rendered and trust me if you keep on like this your business will keep going down.

Imagine telling a Customer if you write a complaint letter it will come to me anyway
Unbelievable and very shameful service at the least
Remember good service travels first and so does bad
And for those of you that want to try your luck with Halfords you’ll need plenty of it so all the best but you have been warned plenty

I took my car in for a Service and MOT and checked my car over the day before to check levels etc, i had a small chip that had been repaired by auto-glass in November and it was now as small as a pen tip.

I got a call to say they failed my MOT due to my headlights being broken and because of that they couldn’t align my lights.

When i got my car back the chip was now a metre long crack. I complained, they said it was my fault etc. Said they went no where near my windscreen and this was true because the only levels they filled was my windscreen washer. They did not do their job at all and my car came off worse.

Complained to head office they indirectly blamed me. Said they take no responsibility.

I went to another garage to get my MOT re done and they said my lights aren’t broken at all and aligned my lights. Passed my MOT and noticed some other things that Halfords didn’t.

The head office then went on to indirectly blame me and tried to offer me 20% refund out of ‘good will’ and to go back so they can fill up my power steering fluid. I sent an email requesting CCTV from the workshop so I can see what happened to my car through the Freedom of Information Act and now all of a sudden the emails have stopped coming? (Did someone shout guilty?)

This is a joke! Why do I have to go out of my way to go back to the place that damaged my car to get something done that should have been done the first time?

Im currently writing a long complaint to the MD because this is beyond pathetic service!

Never ever go to Perry Bar Birmingham Autocentre

My wife took my car to be serviced at Halfords in Watford, she has now been back more then 7 times for them to reset my service mileage & they still cant do it & there customer service is useless they say its not there problem make sure you don’t use them they are useless.
When you call the Watford auto centre they are so rude quick to take your money but you will get headache at the same time stay away RUBBISH YOU DONT GET WHAT YOU PAY FOR.

last year i had my MOT done by halfords and they said i needed 2 new tires, money was tight at the time, so i said can u use my spare and order the other one…sorry your spare is knackered, we have already checked it…i was surprised but went with it because they were the experts….another year passed, and was MOT time again, and i knew my back tires would be advisory so went to a local tyre dealer to get them changed, i said to the dealer, can u sort me out with 2 back tires please, and put a new one on my spare, he got the spare out and asked why i wanted it changed, and i told him that it was knackered…he said its absolutely fine, nothing wrong with it at all…thank you halfords….i also needed new wiper blades on the front, i changed one, but couldnt get the other off,so went up to halfords and asked them to change the right wiper blade, they said u just want one done? isaid yes, the other is ok…he said ill have a look….he looked and said u need both changed, they are both perished, i said hows that then, because the left one has only been on my car for 6 hours. and with that he disappeared, and never came back…thank you again halfords

BEWARE: DO NOT TAKE YOUR CAR TO HALFORDS AUTOCENTRE CENTRE, BARKER STREET, NORWICH. They damaged my car, ripped me off and their treatment of customers is the worst of the worst. Sequence of events:-
1. Halfords called me on 14 July 2016, claiming to be from the Barker Steet branch (it later transpired their national call centre had made the call so seems they lied) and offering a ‘great’ deal of £160. I agreed and booked for 2 August 2016 for 08:30am.
2. 10 minutes later they called me back, saying they had input the wrong customer details on their computer and the actual price would now be £181.19. Foolishly I agreed to keep the booking.
3. Took car to Barker Street on 02/08/16 at 08:25am for 08:30. The car was in good working order with no known problems. Was met by a guy at the desk, who I took to be the manager, and who clearly has an attitude problem making him unsuitable for his role. Firstly he told me the price had now gone up by a another £20 because they had ‘forgotten’ to include the oil in the quote. I should have told him where to go but the con is they know you need the MOT at that stage and its a load of hassle to cancel and go elsewhere at that point. I did query this and his attitude went further down hill (I later noticed several other customers experiencing the same problem some its clearly a con trick. Some may call it dishonest, others may say mis-selling or fraud). He then told me with a certain glee that my car was not booked for 08:30 but 09:20. Apparently 08:30 is just a ‘drop off time’. I also witnessed this same trick done on other customers calling in so again is how they secretly operate.
4. At approx 12:00 I got a call from the manager saying my car had failed the MOT. A complete shock to me bearing in mind its previous condition. He said it needed a wheel bearing and break disc & pads. Again feeling held to ransom I agreed to have the unexpected work carried out at the rip off price of £700.
5. At approx 13:15 I called into the branch and they were still working on my car. I sat and waited and witnessed the manager seeming to deliberately try to wind up other customers. With a background in customer service I was shocked at his behaviour: if you can’t treat customers with respect and act like a grown up what is he doing in the role. Some considerable hours after dropping off my car it was later completed. I paid the £700 in full and was given an invoice.
6. Later on 02/08/16 after I got home I noticed they has listed work being needed on a ‘broken breather pipe’ but they had not even bothered to mention it stopping me from quering it (THAT’S COS THEY BROKE IT) and stopping me from being able to get it repaired had it been a genuine issue (IT WASN’T HOWEVER: THEY BROKE IT).
7. I rang their contact centre and submitted a complaint.
8. Just 2 days later on 04/08/16 I took my car on its first significant journey since being in at Halfords. During the journey a large amount of smoke came from under the bonnet and toxic fumes into the car. There had been no problem with my car prior to Halfords getting their hands on it. I called out the RAC who said the problem was due to a broken breather pipe. How come this had NEVER happened BEFORE Halfords did the service?? How come Halfords slyly noted it on the paperwork but failed to mention it?? THE ONLY ANSWER IS THAT HALFORDS DAMAGED IT, DELIBERATELY OR OTHERWISE, WHILE CARRYING OUT THE SERVICE. (The RAC also noted some simple jobs that Halfords had failed to spot during the service – clearly some of their mechanics need to go back to college).
8. I submitted another email complaint to Halfords wrongly thinking they might give two hoots about a customer who pays their wages: wrong.
9. Today, 05/08/16, I chased this up with their call centre. You might think they would be apologetic for all the problems they has created but you would be wrong. They spoke to me like a bit of dirt, tried to fob me off with a brief email denying liability but without any explanation or answers to various other matters raised. They also lied and told me various people would call me back: I received not one returned call from the unprofessional and untrustworthy outfit. Called back again and got some rude & arrogant guy on the line who clearly doesn’t like pesky customers and may be in the wrong job therefore: that’s fine, I won’t return and would encourage anyone else to give the place a miss.

They may normally get away with dirty tricks but they won’t be doing so with me. I was left with a large rip off bill which I paid and I will now have to pay again to put right the damage they have caused and get my car fixed. Furthermore, their conduct has cost me a considerable amount of hours wasted time and will do so again in the coming days.

They should not be allowed to get away with behaving like they do. Evidently their policy is to play hardball with complainers in an attempt to win the war of attrition. This is now a matter for Trading Standards (various issues) and I will have to take County Court action to recover my own losses and costs. At the end of day basic business sense ought to tell them you only treat customers badly once and they will not return and will tell thousands of people about it. No customers, no business; it really is simple.

WAKE UP AND SMELL THE COFFEE HALFORDS: IT’S 2016 NOW AND PEOPLE EXPECT HONEST, DECENT AND GOOD CUSTOMER SERVICE. STOP TREATING YOUR CUSTOMERS LIKE IDIOTS.

Halfords Gloucester tried to charge my partner for new injectors @£550. It only needed the seals doing cost £40 plus labour .

went to halfords winchester road southampton yesterday 1st sept 2016 to buy a fuel filter for my carwax told they dont stock them and got into an argument with an employee who ordered me out of the store i refused to leave and he then proceeded to get me into a head lock and threw me to the ground outside grazing and cutting my arm and my foot twisted asvi hit the ground now it hurts when i walk.i got jp and shouted at him in anger at which point he went to attack me and i pleaded with him not to hit me and he didnt.but i was really shaken up.anyway the police turned up and totally took his side saying i deserved it as i wax abusive to him.REALLY? that behaviour is acceptable because i was abusive.advice needed here plse.

Damaged my car, refused liability, bafflingly Norwich manager wouldn’t give his surname and was rude and snarky as though the damage was somehow my fault! I complained to their MD, asked them to check cctv but got a feeble response from their customer service team simply repeating what the local manager said. They really couldn’t care less. No comment about any cctv records. So I escalated my complaint to the chairman because I was so annoyed and so far I’ve have had no response at all! All in all, awful attitude. Given some of the comments on line about a customer’s car being raced, known faults being missed and work being done unnecessarily, I could never trust them again. Shame on you, Halfords. A once good company that’s gone bad.

Took my car into Halfords in Standsted industrial estate on November9th, for mot it failed on the airbag light being permanently on and needed new sensor modules. I asked what the next step was, and they told me nothing, they said they were obsolete, I said do you mean I have to scrap a perfectly good car, and they said yes they couldn`t get the parts. I phoned the Renault garage and spoke with a customer services, and he said and I quote”thats a bit extreme” he said he would have a word with Halfords for me, and they miraculously came back, with they would have to order them!!!
Needless to say I am still waiting, it is now nearly 3 weeks. When I phone up to enquire any news, they are quite rude, and I am told, THEY WIILL CONCTACT ME WHEN THEY HEAR ANYTHING FROMTHEIR SUPPLIER, I will never go back to Halfords again, Every one I meet say why on earth did you take it to Halfords? They are useless.

My complaint is my daughter bought a tricycle for my grandson and the staff said they dont build toys. Is a tricycle not a bike therefore needed building. They said it was a toy.i was really annoyed and it is not fair.

yours sincerely

Miss M Fisher

Unfortunately due to tire blow out my only option was to go to my local halfords autocentre in Arnold Nottingham due to them having my tyres in stock.
I also thought while I’m there I’ll book myself a full service ,my car was about ready for one.
So I drop my car off and within an hour of them having my car,I received a phone call of the receptionist,he stated that the report on the car came back as needing 3 new tyres,both front disk and pads doing and the battery had failed the drop test so they advised me I’d need a new one..

1.the receptionist stated on the phone if I were to have an MOT the brakes would fail it…he said it was £260.99 for the work to be done…I said I’d take it to my trusted local garage to sort them out…no problem he said

2. Now the battery..I’ve heard lots of people say this is all a con.I nearly chocked when he said it was £90 to replace…again I declined.

3. I knew my tyres were on the way out so I got them fitted at a reasonable rates..

OK if your still with me.

I booked into have my pads and disks changed at the guy I always go to, he rings me back asking me why I want to change my brakes,as they are only half worn!!
I told him halfords said my car would fail an Mot because of them, he said its a load of rubbish.

Didn’t ask him about the battery but I’m not concerned as 1. My car starts without a problem and 2. All my electrics work fine.

Please beware of halfords or you might be in for a surprise

I’ve made a complaint,waiting on the response.

Booked my mini cooper for service online to Halfords in Brighton. Paid online £195. Toke car there on 7/03. By 12:00 had a phone call from them saying that the cars needed also new front brake discs and pads and also a new caliper. Asked how much it was and they said £392.99. As I need the car everyday I said yes. When I got there it I had to wait about 45 min to be served. The than presented me a final bill of £990.00!
They said £392.99 + VAT was just the price of the caliper (online I found several suppliers of calipers with prices of £79.99, £87.96, £54.34 and £53.98) they charged me £470.00 for it! Also on the final bill thecwere charging me again for the £195,00 paid online. I had to ask them to take it in consideration. I than realized that they deducted it from the final bill but have charged me VAT again on the top of the £195.00 (overcharged on extra £39.00). When I drove the cat bach home I realized that the ABS system is not working and the brake is going deeper and deeper, and almost crash in the back of the car in front of me.
I have to take the car back there as they said there still missing a hose that haven’t arrived yet. Also asked them to check a ratteling coming from the front passenger side while driving. They said they couldn’t hear any ratteling noise, but as soon as I started driving the ratteling noise was still there.
Absolutely disgusting customers sevice.

My daughter took her car to halfords for mot. It failed on a few things but they wanted £350! She took it away had a mechanic friend fix it for less than £40 parts!!
She took it back to halfords swansea for retest it failed again!…BUT on something different that was not on first mot as a failure or an advisory. She went to another garage for repair took it back to halfords (again) and it passed. Great she thought brand new mot car is good to go. She went to drive home did not get far and flat tyre!!
Took it too tyre place who tells her someone has slashed your tyre! I spoke to manager at halfords who did not apologise basically thought they did no wrong. Do not use ever total rip offs and shit customer service!

Had my Volvo in for a new set of tyres. In short they fitted three, the security bolt is now damaged so I need to get the damaged wheel bolt removed. Halfords have very rudely abrogated their responsibility to organise this!!! In addition the mechanics listened to my radio for three hours (Ignition on) and left the Headlights on full, flattening the battery and then had the cheek to ask me where the battery was for a jumpstart!

Not a happy bunny! I have been a loyal customer for over 50 years, but no more!!

Disgusted of the Isle of Wight!! (Newport branch)

Apalling lack of serviceBeen going there 3 years plus. Went in with noisy front tyres ( a assume thats what it was) they changed the 2 front tyres and track rod mounts …now the noise from the front is so loud i cant hear myself shout!!
They wont help. They wont look at the car to see whats wrong. They expect me to buy more tyres while they send their tyres back to makers to see if faulty. Absolute rubbish service. They have had a lot of money off me over 3 years and dont give a monkeys. Their attitude is terrible. .

after driving 300 miles to devon i booked in the hotel and parked my car not needing it for the next two days when i went to start the car on the third morning the battery was flat .being only 18 month old i didnt think it could be the battery however the chargeing rate of the car was checked and found to be correct `and that the battery woukdnt hold its charge .a new battery was fitted and i returned the battery back to chrystal peaks halfords and explained the problem to cut a long story short i was told the battery only needed chargeing and was ok several phone calls to customer service was a waste of time being told to get the battery charged for 24 hours and a written report from a garage to say if the battery was ok or not if i did all this the customer service would consider my problem again .i was also told they only do a complete check on batteries if they are less than 6 months old ,i didnt quiet understand this bit ,the outcome of this story is that halfords will not honour the warranty of a three year warranty battery .i have read many reviews of how halfords treat their customers but didnt really believe it until now

Took my van for MOT was told it needed new calipers which they did, but as I was leaving to pick it up they rang me to say they had moved it and the cam belt had broken which resulted in the engine seizing and the van was a write off. May i point out they had previously serviced the van and not mentioned the cam belt. Now they want me to spend almost £2000 on a new engine which they will fit free of charge. I am a pensioner I cant spend that sort of money on it, it owes me £2500, I have asked for the money it will cost them to fit the engine which they say is £1200 to resolve this but they wont do this.
I drove my van in the garage I just want to drive it out again

Halfords staff guaranteed they were the people to repair and track down a front fork for my bike. A year on staff had taken it home supposedly to fix it then rode it to a meet point and only after demanding money that hadn’t been agreed on advised that the bike was too dangerous to ride! Halfords poor customer services now claim bike was always irreparable whereas Recycles disagree! Start BOYCOTT NOW!

Daughter’s vehicle tested by Halfords Autocentre, Crawley. It failed on emissions. I immediately asked Webber Motor Company Spindle Way, Crawley to do an independant emissions check for my daughter, which they did immediately and without charge. They found the oil temperature had not been checked which is important to obtain a true emissions reading. Having warmed the engine up the vehicle passed emissions easily. Halfords had to issue a ‘pass’ the next day.

Halfords either negligent, incompetant or deliberate to create work. No apology, no return of MOT fee for inconvenience and total disinterest. Don’t use Halfrauds, use Webber Motor Company who are a very genuine Company who respect their clientele.

My daughter booked her car in for an MOT in Halfords Stafford. She got there and was told sorry can’t do it today as we don’t have the staff in to do it, bring it back tomorrow and we MIGHT be able to fit it in!
She dropped the car in at 3pm and it was ready for collection at 5pm. Passed with no advisories…great!!!
My daughter drove the 1.5 miles home and parked on my drive. Two hours later she went out in the car with myself and her friend, before getting into the car I told her I could smell fuel really strongly. We drove maybe 500 yards down the road and all had to get out of the car as the fumes were so bad. Her friend looked under the car and there was fuel leaking from the fuel tank. She had to drive it back to the house and the following day a recovery truck took it away to an independent garage. The seats were drenched in fuel and the boot was flooded. The fuel tank had split so badly that the mechanic told my daughter it would have needed either a hammer to cause that much damage or it had fallen from the ramps during the MOT. The repairs cost £400 plus £80 for valeting. HALFORDS OF STAFFORD….AVOID AT ALL COST!!!!!!!!

Went for a derailear set for my grandsons old carrera kraken took the old damaged one to show. I was sold an unsuitable unit which I found out with the bike stripped down in my garage. I returned it and got a refund and ordered another which should have been correct. When that arrived that was similarly unsuitable which I didn’t take. To sum up, three visits to Huddersfield and consultation with the expert ended with having to search on line for the part. Surely the expert could have advised me during my first visit. Yours frustrated & disapointed Brian

I went into my local Halfords last friday to buy a Micro SD card for my Dash Cam.

I thought I didn’t have any blank cards, and I needed one the same day.

The assistant first offered me a 64gb card for about £25 or £35, but I had seen that they had a cheaper brand for £10.99 on their website. She went to get the one I asked for, and I noticed that the packaging was Not Sealed !

As I needed the card right away for a long journey, and I assumed that Halfords was a reputable brand, I accepted the unsealed SD card.

I put the card in my Dash Cam and was astonished to find that there is about 8gb of someone else’s data already on the card !

I contacted their customer service phone number today, and was told that they couldn’t contact my local store manager at the moment. I am still waiting 4 hours later for a call back.

Another bad experience at Halfords Auto Centre Newbury

I wrote a review a couple of days ago about a string of bad experiences at Newbury Halfords Auto centre I am still unable to cancel my membership! and now after the vehicle service I had on 06/07/24 booking number A099B037458 I have had to return today as my wife found a large puddle of oil on our drive! I checked at work and sure enough under my car another puddle of oil!! I drove back to the auto centre where they looked into it, turns out they had not installed the sump plug properly!!

So this is added to my ever growing list of complaints! I have no intention of going back and would still like to cancel my membership!

So Halfords please don’t respond to this review with your normal generic message advising me to call 0330 1359779 as all you do is put me on hold and transfer me from person to person and via chat they tell me they can’t help I need to call 0330 1359779 my case number is 23723931 please resolve it!