Asda Complaints

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Telephone: 0800 952 0101
Category: Supermarkets

10 Complaints »

Asda Pontefract, great helpful staff, great products. My issue is with the parking, called today on 31/12/19 and the car park was full, managed to get a parking space and went into the store expecting it to be very busy.
Got out of there in 10 minutes, that’s why I like this store it’s small enough to get round quick. The problem you have is people are using the car park to shop in the town centre to avoid parking charges.
Not only that how many genuine customers has Asda lost with the car park full. And again great staff, great store.

Happy new year to all your staff.

Complaint by
Alan Price
December 31, 2019 @ 2:15 pm

hi seed less grapes was brown under neath bought on
6/5/20 batch no 1166782 cost £ 1 00 best before 11 /5
thanks pauline grunewald

Complaint by
p grunewald
May 9, 2020 @ 11:19 am

I placed an order and cancelled it the same day 5 days later phoned asda customer service who acknowledged that it was cancelled .To date 4 callss later and a week down the line no refund they kept my money £65.62 who knew they were so dispert .So people out there be careful when ordering from Asda be show you can afford to loose that money

Complaint by
November 10, 2020 @ 1:12 pm 퍼스트카지노

Complaint by
August 21, 2021 @ 6:16 am 퍼스트카지노

Complaint by
August 21, 2021 @ 6:21 am

The ASDA people who matter cannot be contacted, as there is no head office email address, only departmental, what have they got to hide? Or is their ethos you can shop with us but don’t bother us!!
My view is that the law should make sure that if you trade online as a company that company should have a monitored high profile online email contact address

Complaint by
December 6, 2021 @ 2:38 pm

Asda won’t sub your cigarettes for the same size, superkings and king size may cost the same Asda but they are vastly different in size and therefore cost efffectivness
Worse though is when, like today, they send no substitute at all, they just shrug and say they don’t have any and leave you high and dry and that my friends is enough to send me fleeing for sainsburies again. Such bad form. Very unhappy customer.

Complaint by
Noah Noah Noah Noah
January 15, 2022 @ 8:01 am

Hello my name is Mr finney ..I go often to your easlands manchester asda and continually have problem with none disabled peaple parking in your disabled parking spots ..being disabled myself I find it very hard to park up and walk to the store this seems to be a ongoing problem with your parking you need to employ someone to check disabled parking areas and fine peaple for parking in them or fit cameras to capture none disabled peaple parking in them ..I’m sure more disabled drivers are having the same problem . Many thanks s finney ..

Complaint by
Simon finney
May 20, 2022 @ 1:37 pm

The Melksham Store Wiltshire.
This morning my wife and I went shopping in your store, as we have done for years. First thing we noticed was half or more of the shelves were empty, then we noticed pallets empty in the shopping isles, also the floor was filthy. Every isle we went down had pallets full and empty, then there was staff loading there online shopping, it was a pig style and for a supermarket we have never seen it so bad. This will be the last time we shop there it’s a disgrace .

Complaint by
Jim law
September 22, 2022 @ 9:26 am

I recently visited ASDA Wallington and unfortunately, I had an incredibly disappointing experience due to the extremely poor customer service provided by the Operational manager, Vania. As a loyal and regular customer, I have always had positive experiences at ASDA, but this particular encounter left me frustrated and dissatisfied.

Upon entering the store, I encountered a problem with an item I had purchased the previous week. I approached Vania, the Operational Manager, to seek assistance in resolving the issue. However, instead of displaying empathy and understanding, Vania was dismissive and unhelpful. She showed a complete lack of interest in addressing my concerns and seemed more focused on rushing me away.

Not only did Vania fail to provide any solutions, but she also displayed a condescending attitude throughout our interaction. Her dismissive tone and lack of professionalism were truly disheartening. As an Asda customer, I expect to be treated with respect and courtesy, especially when seeking assistance from a manager. Unfortunately, Vania’s demeanor fell far short of these expectations.

Moreover, Vania’s lack of knowledge about the store’s policies procedures and overall products was evident. She seemed unaware of the basic protocols for handling customer complaints and seemed uninterested in escalating the matter or involving other colleague members who might have been better equipped to assist. This lack of competence and willingness to help left me feeling disregarded and unheard.

What disappointed me the most was Vania’s inability to empathize with my situation. Customer service should always prioritize understanding and resolving customer issues promptly. However, Vania seemed more concerned with maintaining her authority than addressing my concerns. This level of indifference is unacceptable and reflects poorly on ASDA Wallington as a whole.

I sincerely hope that ASDA Head Office takes this feedback seriously and addresses the issue at hand. Customer service is a crucial aspect of any business, and the behavior exhibited by Vania was far from satisfactory. I urge the senior management team at asda head office to provide additional training to their colleagues, particularly in the area of customer relations, to ensure that future customers do not encounter the same disappointing experience.

In conclusion, my visit to Asda Wallington was marred by the extremely poor customer service displayed by the Operational manager, Vania. Her dismissive attitude, lack of professionalism, and overall indifference towards my concerns were deeply unsatisfactory. I hope that Asda Wallington takes appropriate measures to rectify this issue and provides better training and support to their staff to improve the overall customer experience.

Complaint by
Julian Charingdon
July 18, 2023 @ 8:51 pm

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