Frankie & Benny’s Complaints

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Category: Restaurants

2 Complaints »

I would like to put in a complaint about the food we ordered and paid for last night at the Oxford store in Grenoble rd !! The pizza I had wasn’t cooked properly and bits missing off the toppings and when I asked and spoke to some one the just took the £2 off the total bill ! Wasn’t very happy speaking about it and seemed to brush it off !!!

Complaint by
Mr Shaun milford
October 23, 2023 @ 12:47 pm

Hi I wanted to share my disappointment at our booked apt on Saturday 27th Jan in St Davids Cardiff at 130pm. It was my daughter’s 14th birthday & for the first time she & her friends dined alone without any adults. They were kept waiting almost an hour before their food arrived & my daughter complained as her meal wasn’t very nice at all & she couldn’t eat it. The server replied do you want a takeaway box? They were then kept waiting a long time before asking if they wanted a dessert & eventually had to go & find a server (they were upstairs) as they wanted to go shopping & had been far longer than they anticipated. They weren’t asked if they wanted their drinks refilled either.

I was asked if there were any special notes & I added it was her birthday, but no one mentioned this to her. She said that she was embarrassed that she had invited her friends for lunch as she felt it wasn’t a very nice experience at all let alone for her special day.

I have visited your restaurants many times & this is the first time I have ever had to complain. Please could you look into my complaints & get back to me

Complaint by
Ceri Thomas
January 29, 2024 @ 11:00 am

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