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This is my second complaint as I have had no response to my first one. Over a week ago. I really don’t want to waste time writing it all again. Check your emails and respond to my original complaint ASAP !!!!
Complaint by
Jacqueline wood
May 13, 2019 @ 11:23 am
RES 7733301
This is your ref to the reply to my complaint. Your system WONT accept my password (why the need for it anyway).
I’ve had e-mails saying the complaint was in the system, then that it’s being sorted, then that it exists). Just e-mail what you’ve said please, no complications, no passwords, just the reply.
By the way, they (Bath) still NOT CONTACTED ME -YET.
Complaint by
Doug Trotman
August 30, 2019 @ 4:49 pm
Resorts world branch about 3p.m 31/10
Waited at the entrance and was ignored by a couple of staff , when one lady did acknowledge us we asked whether we could sit down at empty nearby table . We were told, very brusquely, ‘No you wait there’ which we did for quite a while longer, until ,totally disgusted with the attitude of the staff, we left . Unfortunately did not get the name of the waitress .
Complaint by
Adrienne Lewis
October 31, 2019 @ 7:07 pm
The food was cold, sent back. Food undercooked. Inedible. Took my burger of the menu and basically not bothered that we walked out. Offered a dessert. When I spoke to manager about the incident as she hadn’t any recollection of the complaint. Never again
Complaint by
Lesley fletcher-taylor
November 23, 2019 @ 8:22 pm
Booked table for 4.30 Sunday 19/1/2020 it was 5.30 before the food arrived.. disgraceful.. considering the the journey out of Wolverhampton would expect better service
Complaint by
Frazer
January 20, 2020 @ 3:02 am
Went to the miller and carter in worcester park last night with my family to celebrate my sons 13th birthday and my wedding anniversary. the service was terrible. to start no staff were wearing face masks/ visors . Our food took 1 hour and 30 minutes to arrive after asking waiting staff several times where our food was.Then when my daughters arrived it wasn’t cooked and had to send back it took so long to come back we had all finished our meals.
Couldn’t wait to get out of there so didn’t bother to order desert . The bill came to £191.00 was not worth the expense
Complaint by
louise Farrant
September 10, 2020 @ 5:47 pm
Hi I have ordered a gift voucher online for £70 and paid an extra £3.95 for postage but I still have not received it.
The reference is NF211209Y774ODCZMZ
Could you please chase this up for me as a matter of urgency as I am beginning to get concerned?
You can contact me on 07887693659 if you require any further information.
Kind regards
Mrs M Carr
Complaint by
Mandy Carr
December 16, 2021 @ 9:00 am
After MANY emails and waiting 2 weeks for an expensive gift card I have still had NO response from you! If you cannot guarantee my gift card will be here by Christmas I want a full refund, this service is unacceptable. After spending a lot of money with you and you cannot even give me a response! I hope you don’t treat all your customers like this or you will end up with none. I have tried to be patient but this is just ridiculous! My order reference is: NF-211203ZDY3NJG5ND Please respond as a matter of urgency
Complaint by
Giorgia Silvestri
December 17, 2021 @ 8:02 am
I wish to complain to headquarters about the awful. Response i received from your manager at Thornhill Cardiff today 2/9/24 He was totally unprofessional
I made a booking for Saturday 31/8 for 5 people on arrival. I handed my card behind the bar. To pay for the total bill at the end . I was served by a lovely lady . I think her name was Emma . After we had finished I went to the bar to pay the full bill for food and drinks. I paid it .it came to £273.70 paid at 8.04 . The following day I checked my acct and another payment had been taken out at 10.15 pm for £42.10 . Today I spoke to a lady to make the query as to why . This extra amount was taken . A manager then rang me back. And told me there wasn’t a payment for that amount taken . I went on my account told him time and amount. Told him Hemming rd Cardiff . He then said this is Thornhill. I said I know . It’s probably a head office acct for Cardiff they use for different area’s. His reply I don’t think so . I told him it does happen. He then said he didn’t think it would. So I said you’re the manager you should know this. He then said he found it . He then said why did I pay at the bar . I said because my family wanted to pay . I didn’t want that . I paid the same girl that served me at first . He then said she only knows about the bar bills . If that’s the case why did she add the food and drinks together and gave me the bill. I then said to him you should be finding out the problem not blaming everyone else So told him What you should have done is told me you would find out the reason and try and sort it out and apologise. He then put the phone down . I rang back and asked for his name and the lady refused. Such a shame. When the food was excellent. The staff behind the bar were excellent. The server wasn’t great he tipped the pepper sauce all over the table. We ignored this because he might have been new . Appalling service for a manager didn’t have a clue on 3 things I pulled him up on . And then put the phone down . Please contact me as soon as possible. Kind regards
Complaint by
Kay Barry-curtis
September 2, 2024 @ 5:11 pm