Admiral Insurance Complaints

Where to start.

My car rear windscreen got broken, Admiral came to collect my car to take it for repair.

I get a call 2 weeks later saying its and “uneconomical repair” and could I send in the V5.

I said no way, the car was in mint condition, apart from the broken rear window, and I wanted my car back.

They turned up with it on the back of a tow truck (the drove it away initially). I asked why and the man said it didnt run.

I told him not to take it off the truck, I jumped up, there were bits missing out of the car, the cabin was full of water and mould it had obviously been left out in the weather. I opened the bonet and the battery and several engine parts were missing.

Personal Items had been stolen. I sent it back to Admiral asking for it to be returned as it left me…. 5 years on and still not seen my car >:(

Rubbish company, avoid like AIDS.

Actually fuming with Admiral!!
Scrapped my car in, rang them to cancel my policy… woman I spoke to there advised me my policy had been cancelled and to feel free to come back if I get another car etc. Received a phone call today 4 weeks on to advise me I have £239 outstanding to pay… excuse me, said it was the amount of cover used before my policy was cancelled, fine I understand that, what has annoyed me is the fact when I cancelled my policy I wasn’t told this at all, wasn’t aware I had to pay anything!!! Now I’m being informed that basically it’s tough and If I dont pay up within 28 days it will be sent to debt recovery!!
Absolutley livid!!!
I am looking at taking this alot further!!!

Got a great quote from them, but renewal was double the amount. Checked online on a comparison website and admiral quoted almost half what the renewal was for exactly the same details. Obviously hoping I wouldnt read the details before it automatically renewed.

Ha, where to start!!!

Last year someone smashed into the back of MY car but he decided to lie his way out of it and say i reversed into him…funny considering he told me a week beforehand he has written his other car off by crashing it…
Well, i rang my insurance (Admiral) to make them aware of this, and obviously he did the same but he wanted to make a claim. Admiral rang me and told me that he had called up to make a claim about this and that they would ring me back if anything was taken any further.
It has now been OVER 1 YEAR since this happened, and still heard nothing off admiral, so i took it that everything was dropped. I rang them last night to renew my insurance and to tell them i will have 1 years no claims… then they decided to tell me that my insurance paid out to his for the damage which HE caused and now i have lost 1 years no claims. The lad on the phone was lovely and very helpful, but he offered to send me the letter which should of reached me LAST YEAR out in todays post…what use is that a year later!??? I am absolutely furious and disgusted with the service here!!!!

the service is a joke when it comes to claiming when not you fault they have police reports and witnness still waiting 5 half months just for my excess thay takeing jeep 2 days after it happend and still and they do not contact you they put you on hold at 8 pence a min

No matter if some one searches for his necessary thing, so he/she desires to be available that
in detail, so that thing is maintained over here.

To whom this may concern.
I would just like to let you know how appalled I am with your service!
I’m an existing admiral customer ‘AD MOT 6947482CW075/R25’ who has tried calling on several occasions today to make a simple update to my policy. Instead I’ve found myself on hold to a premium rate number for a total of 157minuets over the course of the day! Not only is this a massive waste of my time and inconvenience to me, but I’m dreading my next phone bill, as I do not have a land line I’ve had to use my mobile. This is going to be very expensive, considering I’ve been listening to an automated voice and music for a total of 157minuets on a premium rate phone number. To which may I add, I expect to be refunded in full or compensated in full or I’ll have no choice but to report this service to ofcom and watchdog!
Finally after 137minuets waiting to speak to someone, I eventually got through to a very helpful foreign man. Unfortunately the language barrier was so bad that I then went on to spend 20minuets trying to explain to him what a Mazda was (bit ironic considering he works for a car insurance company). But just as I thought the conversation was making progress, I found that he was spelling Mazda with a P… ‘Pazda’? Seriously! So after almost 3hours of my time wasted and a very expensive phone bill to look forward to, I still haven’t managed to make a simple amendment to my policy which I’d expect to take 2minuet!
I’d appreciate it somebody from your uk call centre could phone me at your expense, apologise, make the amendment to my policy and then discuss how I’m going to be compensated for my wasted time and money!
I look forward to your response and do not expect to be ignored.

Kind regards

Sean Wilson

(Please note I’m working Tuesday & Wednesday, so will only be available after 8pm)

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I do not accept that I owed any outstanding amount – policy number ADMOT7646919

Still waiting a year and a half for my excess back. Con merchants. Would never advise going with them. Plus elephant their sister company took £1400 out my mums account without permission because she used to insure with admiral and they kept her bank details! Ever so good at taking money off people but dont give back whats not theirs

After reading all these awful complaints it’s quite nice to know that I’m not the only one who’s had trouble with this insurance. Admiral have been nothing but unhelpful with my claim. In November a lady crashed into me at a T junction she was in the wrong lane and was spending. As I’m only 19 I had to pay 750 excess fee and my claim in currently in dispute as the lady is saying I crashed into her. Admiral just don’t seem interested in trying to win my case as it’s been 3 months nearly and I haven’t heard nothing. When you do ring admiral your just in a loop and they say they will ring u back with more information. 3 weeks later they still waiting for the call. I’ve paid over 2,000 for my insurance last 2 years and it makes you wonder what are you actually paying for?? Customer service is rubbish and as I’m only a young driver I’ve lost most my confidence in my accident and my insurance haven’t helped me at all. What a great start to my first years of driving.

Disguted, admiral email to tell me I need to pay £50 for something they never asked me about, and that I was unaware would affect policy at all. They also want to charge me £60 for an accident that never happened, i dont know where they are getting this “info” from but its not true!!

Called to complain, as I just paid £30 to change the plate on my car with them which was a rip off as well.

I won’t be going back to admiral or any of its partner companies.

Pathetic profiteers whose service levels are shocking beyond words. I will never use this company again if I can at all help it.

Anyone with genuine complaints against this disgusting company should visit http://admiral-insurance.org.uk – a website specifically set up to give a platform to Admiral customers who’ve made a claim and been shabbily treated by this bunch of crooks. Air your grievances. Make Admiral sit up and listen.

Admiral insurance is spreading rumours about me, ‘libel’, lies.
In May 2013 I telephone one of their subs elephant.co.uk I needed advice. A lady reversed into my car in Morrison’s car park, only paint scratch, the lady was crying and seems under stress, she said that her husband was in hospital, she was obviously very stressed and I did not know what to do and needed support.
There were no claims because none to be made.
Both cars were fine
However elephant.co.uk said it was a claim because I reported an incident (not an accident!), but it got all twisted and there is even a mention of was the car recovered or not nobody knows.
But what is the good of paying insurance then? Have insurance companies become a cartel of people who are pressurising people to make ‘false’ claims? it seems so.
Anyway this is a formal complaint.
However to tell the true I also put a complaint to the FCA and wrote to parliament so they open an investigation.
Libel is a crime, lying on official documents is a crime!
Crimes need to be punished.

as the 3rd party and my vehiclea crew cab pick up, was parked on my property when admirals client wrecked it ( in a clio) they cancelled a replacement vehicle without telling me, they refuse to consider uninsured losses. sounds like i was speaking with a 12 yr old reading from a crib sheet. they repapet “our policy does not allow us to do that(replace your vehicle. They moved it from local site to next county without telling me.

bunch of cowboys happy to take money not so keen on paying out.

My wife’s car was written off. We had dash cam footage. Tried to send the footage via google drive. But they said it didn’t work, because of some restrictions. Tried sending them a link to YouTube video, said link did not work. Finally sent them a usb stick, but they they say they lost it. Now resending stick via registered post. They keep using delaying tactics. Bottom line do not use admiral, the worst service ever.

I filled in my online application for contents insurance and 20 mins later realised I had missed something out I did online chat with them either I could not understand them or they could not understand me this went on for about two hours so fed up thought I would ring them if I
Could I would give them the missing info but it was going to be difficult so asked them to just cancel they charged me £25 too cancel do not use them rubbish my 72 years of age meant nothing