Churchill Complaints

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Website: http://www.churchill.com/
Telephone: 0800 032 4829

2 Complaints »

I have had car insurance with you for many years and was pleased years ago to be offered a complimentary break down cover at no cost. I have just realised that I have actually paid almost £50.00 for at least three years for breakdown cover that has been discretely added into the cost of my insurance. I have never asked for the cover and have never agreed to pay for the cover. I have not used it. When having my renewal notices each year I trust that I can ‘do nothing’ as your notices say. I do not expect to have extras added to my policy without my knowledge. I would like a refund on the money I have paid for a service I never bought. My address is 9 Cae Bron, Brackla, Bridgend, CF31 2HQ and policy number is 69108997. Please respond. Regards Kay Rowlands

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Complaint by
Kay Rowlands
January 30, 2013 @ 4:04 pm

I’ve just had my renewal for my car insurance from Churchill,I’ve been with them for 20 plus years so expect a bit of loyalty appreciation from them, no chance. I changed my car 22/09/17, renewal is 10/11/17, last years price on amended details was £485-10, this year £594-72, some rise, legal assistance and hire car plus have gone up 50 pence and 36 pence, protected no claim discount has gone from £33-00 to £66-08 over 100% but no reasonable answer, on line the same thing is just over £28-00,no answer to that either. Lovely pleasant staff but avoiding an honest answer, no way to keep customers, not one claim in all my years with them time to move on, so much for customer care, unless it’s my age and they are frightened of saying it, be warned.

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Complaint by
John Phoenix
October 23, 2017 @ 4:35 pm

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