I had an accident last year and your company keeps phoning me up to ask if I was hurt in the accident in the hope of work. When I tell your AXA caller that I was not in the car they rudely hang up. Your company is very unprofessional as this is c.30th such phone call. Please contact me by email to sort this out
Complaint by Mr Darby October 27, 2011 @ 6:01 pm
my family and i are stil waiting a response and payment for a holiday we booked at thomsons bulwell nottingham, which to our regret we had to cancel due to my dad falling ill and being diogosied with cancer, so he and my mum myself and two children were not able to travel therefore could not take our holiday, i have made numerous calls to axa they never contact me or text or email say they have asked for information by letter yet recievied none they have had all correspondents and medical everything . when i last called said it was 2 seperate claims never knew this could not find my dads booking strange incompetent rude uncommunxative company still waiting now i will take it to finincal osbudsman as i cant wait or call anymore its too stressful.
Complaint by mandy marlow September 18, 2013 @ 11:58 am
i will never take out axa insurance again ever and i think thomsons should do more research into this company as on booking i was told they were good and i have booked rhe last 4 years with them but not again, just the thought of what they have put us through and stil had no payment is a disgrace considering we are already having a bad time,
Complaint by mandy marlow September 18, 2013 @ 12:07 pm
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